Privacy Policy & Data Protection
Effective Date: June 25, 2026
Last Updated: October 07, 2026
1. Introduction
Wine Cellar ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit our websites or interact with our services.
This policy applies to:
winecellar.tc – our main website, hosted on Squarespace.
shop.winecellar.tc – our online store, hosted and operated by Wine Cellar.
By using our websites, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact Information
When you submit a contact form, apply to work with us, subscribe to our newsletter, or participate in a customer survey, we may collect:
Name
Email address
Telephone number
Any information you choose to include in your message or survey response
Online Store Information
When you place an order through shop.winecellar.tc, we may collect information necessary to process your purchase, including:
Name
Billing address
Shipping address, where applicable
Email address
Telephone number
Order details
Wine Cellar does not store your credit card information.
Payment information for purchases made through our online store is processed by our third-party payment provider, First Atlantic Commerce, using the Powertranz payment gateway.
3. How We Use Your Information
We use your information to:
Respond to enquiries submitted through our website
Process and fulfil online orders
Process event registrations, ticket purchases, and related transactions
Provide customer support
Send newsletters and marketing communications when you have subscribed
Conduct customer satisfaction surveys
Improve our products, services, and customer experience
Meet legal and regulatory obligations
We do not sell your personal information to third parties.
4. Marketing Communications
If you subscribe to our newsletter, we may send you updates about:
New products
Special offers
Events
Promotions
Wine Cellar news
Our newsletter and email marketing services are provided through Squarespace.
You may unsubscribe at any time by using the unsubscribe link included in our emails.
5. Customer Surveys
From time to time, Wine Cellar may invite customers to participate in surveys to help improve our products and services.
Surveys may collect information such as your name, email address, telephone number, and feedback regarding your experience.
Customer surveys may be conducted using Avius. Survey responses are used for customer service, research, and business improvement purposes and are not shared with unrelated third parties.
6. Payment Security
Online payments made through shop.winecellar.tc are processed by First Atlantic Commerce using the Powertranz payment gateway.
Wine Cellar may also use Fygaro to process payments for event tickets, registrations, and other event-related transactions.
Payment information submitted through these services is handled by the applicable payment provider. Wine Cellar does not receive or store your full credit card details on its servers.
For additional information about how payment information is handled, please refer to the privacy policies of the applicable payment providers.
7. Cookies
Our website uses cookies and similar technologies to ensure the website functions correctly and to improve your browsing experience.
These cookies may be used to:
Remember your preferences
Maintain website functionality
Support services provided through Squarespace
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
8. Third-Party Services
To operate our websites and provide certain services, we use trusted third-party providers, including:
Squarespace – website hosting and email marketing
First Atlantic Commerce / Powertranz – online store payment processing
Fygaro – event and related payment processing
Avius – customer surveys
These providers may process personal information as necessary to provide their respective services and are responsible for handling information in accordance with their own privacy and security practices.
We do not sell personal information collected through our websites to third parties.
9. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Access to customer information is restricted to authorised personnel who require it to perform their duties.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, accounting, and regulatory obligations.
Customer information is generally retained for up to five (5) years, unless a longer retention period is required by law.
11. Your Rights
You may request to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information where legally permitted
Withdraw your consent to receive marketing communications
To exercise any of these rights, please contact us using the details below.
12. External Links
Our websites may contain links to third-party websites.
Wine Cellar is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any websites you visit.
13. Children's Privacy and Age-Restricted Purchases
Our websites are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Wine Cellar sells alcoholic beverages. Purchases of alcoholic beverages through our online store are restricted to persons aged 18 or older. Age verification or confirmation may be required when accessing or using age-restricted shopping services.
The general informational content available on winecellar.tc is separate from the age-restricted purchasing functions of shop.winecellar.tc.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.
Any updates will be posted on this page together with the revised "Last Updated" date.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Wine Cellar
1025 Leeward Highway
Providenciales
Turks & Caicos Islands
Website: https://winecellar.tc
Email: info@winecellar.tc